Collections Specialist (Bilingual English & Spanish)

Collections Specialist (Bilingual English & Spanish)

We are looking for a dedicated and detail-oriented Collections Specialist to join our team. The ideal candidate will have a strong understanding of collections procedures, excellent communication skills, and the ability to work collaboratively.

Responsibilities:

  • Review and monitor overdue accounts.
  • Analyze customer accounts and payment history to determine appropriate collection strategies.
  • Contact customers via phone, email, and other communication channels to discuss overdue payments.
  • Negotiate and establish payment arrangements with customers.
  • Build and maintain positive relationships with customers while firming up commitments for payments.
  • Provide assistance and information to customers regarding their accounts.
  • Keep detailed records of all communication with customers.
  • Update account information, payment plans, and collection efforts in the system.
  • Provide receipts and confirmation of payments to customers.
  • Investigate and resolve any discrepancies or issues related to customer accounts.
  • Collaborate with other departments to address customer concerns.
  • Prepare and provide regular reports on the status of collections efforts.
  • Ensure compliance with all relevant regulations and guidelines governing collections practices.
  • Handle customer inquiries and concerns professionally and promptly.

Requirements:

  • High school diploma or equivalent.
  • Proven experience as a Collections Specialist, Billing Clerk or similar roles.
  • Familiarity with billing software and accounting procedures.
  • Strong attention to detail and accuracy in data entry.
  • Excellent organizational and time-management skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experienced with Google Calendar, Google Meet, Acuity, and Gmail.
  • Own Laptop or Desktop (8GB RAM, Core i5 or above & Microsoft Office) with an internet connection of at least 10 Mbps.
  • Time Flexibility: Willing to work on Pacific Standard Time (CST) schedule.

๐ŸŒŸ Benefits of Joining Our Team:

  1. ๐Ÿ’ฐ Competitive Compensation: Earn a salary rate of US $5 – $6 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring youโ€™re rewarded for your hard work.
  2. ๐ŸŒŸ Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring youโ€™re well-prepared to embark on your next chapter when the time comes.
  3. ๐Ÿฅ Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical care in your country*.
  4. ๐Ÿš€ Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi. Power through your tasks with lightning speed and efficiency.
  5. โœˆ๏ธ Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether itโ€™s exploring new destinations or taking a well-deserved break, weโ€™ve got you covered, ensuring you can recharge and return refreshed.
  6. ๐ŸŽ‰ Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.

 

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